Reviews about VittoriaVita

#vittoriavitaReviews

A valuable review is not one that contains only praise, but one that points to issues we should pay attention to and work through.
Thanks to our couple Manuel and Mercedes for the opportunity to work on improvements. All items have been noted.

(text translated from Spanish)
“Manuel and Mercedes 07/31/19
Dear VittoriaVita
Thank you for your efforts and interest in making us feel comfortable and at ease during our stay in Kiev, and we accept our children in the best conditions.
We are completely satisfied with the administrative aspects, everything about medical examinations of babies, as well as obtaining information from you, both from Victoria, and especially from Irina, with whom we had close relationship, she was a professional and still an excellent person, and we think all her work was performed pretty well.

As for the things need to be improved:
- Accommodation: It would be nice to get information about the attractions that are next to each accommodation. The metro is too far from the center or any shopping center.
- We have repeatedly observed Irina’s work overload, but thanks to her competence, this was not noticeable for us, but we wanted to communicate with her more.

As for the pregnancy process itself.
In our case, we did not do the process with the Spanish agency. I вотсапу the following as a suggestion:
- Documentary fund on the web page: Creating a user base so that, if necessary, anyone have the access to the documentation.
- Corporate image: I could not find any of the tabs of the corporate image of the company, given the amount of money that is processed, they must be presented on the company's website.
- Attention to customers: warm welcome of customers, reception in offices, the collection of invoices did not seem right to me, this should be done in your office or institution.

In conclusion, I would like to recommend you to get acquainted with the Spanish customer and let him feel more “needed” when he arrives. Your details matter and add value to the service, which, on the other hand, is great for improving the quality of your employees.
Kiev 7/27/2019 ”

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